Refund policy
At Valencia Theater Seating, we take great pride in the craftsmanship and quality of our products. Each piece is built with precision, care, and premium materials to deliver the ultimate home theater experience.
While every item undergoes a strict quality inspection before shipping, we understand that rare manufacturing defects can occur. This policy outlines the conditions under which refunds or exchanges may be approved.
Refund & Exchange Policy for Manufacturing Defects
If your product arrives with a manufacturing defect, please notify us within 7 days of delivery to initiate an inspection and resolution.
How to Report a Defect
- Contact Us: via email (sales@valenciatheaterseating.ae) with your order number, full name, and clear photos or videos showing the defect.
- Assessment: Our quality control team will review your claim and may request additional details to assess the issue.
- Resolution:
- If a manufacturing defect is confirmed, we will arrange a repair, replacement, or refund at our discretion.
- Refunds will be processed using the original payment method used for purchase.
Definition of a Manufacturing Defect
A manufacturing defect refers to a fault that occurred during production, affecting the product’s structure, performance, or appearance. Examples include:
- Defective or faulty materials used in the frame, mechanism, or upholstery.
- Errors during assembly or workmanship that compromise functionality.
- Electrical or recliner mechanism issues due to improper manufacturing.
Please note that minor variations in color, texture, or natural leather grain are normal and not considered manufacturing defects.
Exclusions & Non-Returnable Items
We do not accept returns or refunds for the following:
- Items damaged due to misuse, mishandling, improper installation, or normal wear and tear.
- Damage caused by environmental factors such as humidity, temperature changes, or exposure to sunlight.
- Custom-made or personalized seating orders.
- Products that have been used, assembled, installed, or altered after delivery.
- Items sold as clearance, floor models, or “As-Is” items.
- Fabric swatches, accessories, or add-ons once opened.
Refund Process
Once your return is approved and the product has been received and inspected:
- Refunds are processed to the original payment method.
- Please allow up to 14 business days for the refund to appear, depending on your bank or payment provider.
- Delivery, handling, and installation fees are non-refundable.
How to Contact Us
For any return or warranty inquiries, please contact our customer service team.